Return & Refund Policy

Returns & Refunds must be requested by emailing solutions@dbrtechpartners.com within 30 days of purchase to be considered for return. Please See full Terms of sale for all sale and return criteria. 

• Products returned (return shipment postmarked) within 10 days of RMA issuance at the customer's expense in new and unopened and perfect condition with all packaging and item materials and manuals exactly as sold and that can be resold as new are refunded for the full item amount. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by DBR Associates, LLC is deducted from the return amount. 
• Products returned (return shipment postmarked) within 10 days of RMA issuance at the customer's expense that are returned opened in cosmetically non-perfect conditions that can be resold as open box items in the sole discretion of DBR Associates, LLC return evaluation personnel are subject to a minimum of a 15% fee which covers the cost of the reduced item value, re-packaging, testing and handling. The amount of the fee will vary depending various factors that DBR has determined will dictate the price DBR can resell the item as an open box sale. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by DBR Associates, LLC is deducted from the return amount. 
• Products returned (return shipment postmarked) within 10 days of RMA issuance at the customer's expense that are missing item parts, item components, internal components, manuals, warranties or missing one or more separate items that are part of a larger item purchased that can be resold as open box items at a lesser amount due to the missing items at the sole discretion of DBR Associates, LLC return evaluation personnel are subject to a reduced refund that subtracts the value of the missing items. This reduction is variable based on the value of the items missing and ranges from 30% - 70%. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by DBR Associates, LLC is deducted from the return amount. 
• Products returned that are missing item parts, item components, internal components, manuals, warranties or missing one or more separate items that are part of a larger item purchased that cannot be resold as open box items at a lesser amount due to the extent of missing items at the sole discretion of DBR Associates, LLC return evaluation personnel are not eligible for refund. These items will be shipped back to the returning customer, at the customers expense, if requested within 30 days of the not eligible for return email notification. After 30 days, these items will be disposed of.  
• Products that have digital delivery are not returnable individually or if part of a product bundle. If a digital delivery product was part of a bundle, the bundle may still be returned with all non-digital components subject to the conditions stated above, however MSRP of the digital product will be deducted from the return.