DBR order numbers are shown on your onscreen confirmation page and in your order confirmation email. For other merchant sites this number is shown on other merchant's onscreen confirmation page and in their order confirmation email.

Orders typically are shipped within two to three business days following the day on which the order is placed, though it is impossible to guarantee the exact date of shipment. Once the order is shipped, it is delivered based upon the shipment method chosen by the consumer and the policies, terms, and conditions of the commercial shipping service (e.g., UPS, FedEx, etc.) used.

In many cases, multi-item orders ship separately. This is because we have 3 different shipping warehouses - each with different items. If you purchase multiple items, shipping prices are based on single location shipping, but in many cases, items will be shipped separately from different warehouses.

No, as with most resellers, we include a packing slip. Please reference your order confirmation and on-line invoice or email to have a copy sent. Please include order number in email requests.

Credit Card Merchant rules prohibit us from changing orders, shipping methods or addresses post order to prevent fraud. We are required by legal contract to deliver each order - exactly as placed - to the exact address given at order placement.

Normally, order cancellation is not possible post checkout. Once checkout is complete, all orders are pulled, packed and moved from individual order warehouses to a central processing facility. Tracking may not be available for up to 72 hours when the item is scanned at the Carrier Central processing facility. Once this process is in motion, it is impossible to stop. Additionally, Payment/Order fulfillment contracts (Visa, MC, AMEX, Discover, PayPal, Google) forbids merchants from making any post order changes to orders. In other words, this means that legally we must fill every order exactly as sent. We do not get paid if we make any post order address, shipping or product changes. If you change your mind about your on-line order after checkout, you may request a Return Materials Authorization (RMA) number from solutions@dbrtechpartners.com.

Please send us an email at solutions@dbrtechpartners.com to request an RMA number. Upon receiving your emailed request, we will provide you with the next steps or further questions to ensure we can complete your return or refund in accordance with our Return Policy and our Terms of Service Policy.

In November and December shipping volumes go up significantly for all resellers and create some delays for all the carriers. To minimize carrier delays, DBR sends orders out multiple times per days during those months to ensure we do all we can to minimize any normal seasonal delays.

Yes, for our bulk orders (10 items or more) we offer a bulk discount which is determined by the items you order. These orders can be submitted via email to solutions@dbrtechpartners.com to register your company and receive the bulk order discount.

If you did not receive confirmation on the order however successfully clicked the "Complete Order" button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic system. Email our support group at solutions@dbrtechpartners.com to make sure your order was received to be safe.

DBR will do everything possible to keep you informed of your order via e-mail. We will first send an order confirmation via email. Second, your tracking number will be emailed to you once the item is shipped. If you’ve not received either of these emails please check your junk mail folder and then contact us at solutions@dbrtechpartners.com.

Shopping cart problems usually occur from one or more of the following reasons:
o Cookies are not enabled
o The clock on your computer is not set correctly
o The connection you are using is behind a firewall
o The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase
o You are using a browser older than Internet Explorer 9
If all else fails, try clearing your browser's cache and history and restart your computer. If this does not work, please email us at solutions@dbrtechpartners.com

No, unfortunately this is not possible.

When you are placing an order on the Internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted to ensure strict PCI compliance is met. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. All data at rest and in transit is encrypted and complies with PCI regulations and compliance requirements.

DBR respects your privacy. We will not under any circumstances sell or release your information to anyone. All the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from DBR will be in regard to your order, RMA status and other information you may have requested, such as Product Auto-Notify and DBR newsletter subscriptions.

No, our catalog is listed on our site at www.dbrtechpartners.com.

All purchases made through the webstore are done so without the option of the customer submitting a purchase order. Webstore orders that receive a purchase order will be fulfilled in accordance with DBR Terms of Service and not by any terms, conditions, or deviations from the DBR order confirmation received when placing your order.
Bulk orders placed via email or phone will require a purchase order after the customer receives an invoice for payment. The DBR invoice for payment will encapsulate all terms and conditions of the sale or service which may deviate from the DBR Terms of Service. Any deviations to DBR Terms of Service documented on the Purchase Order by the customer will be treated as non-valid as all deviations from DBR Terms of Service for non-webstore orders shall only be documented and approved on a DBR Invoice.