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eClinicalWorks: The Top EHR Choice for Telehealth Providers

A doctor is using eClinicalWorks software to talk to a patient

About DBR Associates: If your practice is looking to implement a new EHR, contact the experts at DBR today. Our team has successfully managed and executed the full implementation and integration of over 75 EHR and Practice Management systems for client practices.   


We understand every practice is different. This is why we take a hands-on approach with each private practice to not only implement technology solutions but to improve the overall patient experience, optimize staff workflows, and drive additional revenue and growth through gained productivity and efficiencies. We have experience and private practice expertise. Let us show you how.

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In recent times, telehealth has become an essential aspect of healthcare delivery, especially in the wake of the COVID-19 pandemic. With the increasing demand for telehealth services, healthcare providers require a reliable Electronic Health Record (EHR) solution that can support their telehealth capabilities effectively. 


One of the leading EHR providers in the telehealth industry is eClinicalWorks. This article will discuss the features, benefits, pricing, customer reviews, training, and support associated with eClinicalWorks, and why it is the top choice for telehealth providers.

Introduction to eClinicalWorks

eClinicalWorks is a leading provider of cloud-based EHR software that offers comprehensive solutions for healthcare providers. 


The company was founded in 1999 and has since grown to become one of the largest EHR vendors in the US, with over 130,000 providers and 850,000 medical professionals using their software. eClinicalWorks focuses on providing user-friendly, customizable, and affordable EHR solutions to help healthcare providers streamline their workflows and improve patient care.

Features of eClinicalWorks EHR

eClinicalWorks EHR software offers a wide range of features that are essential for effective telehealth delivery. The software provides a unified platform for managing patient records, appointments, billing, e-prescriptions, and telehealth services. 


Some of the features of eClinicalWorks EHR that make it an excellent choice for telehealth providers include: 


Telehealth Capabilities 


eClinicalWorks offers a comprehensive telehealth solution that allows healthcare providers to conduct virtual consultations with patients. 


The software provides a secure and HIPAA-compliant platform for video consultations, secure messaging, and document sharing. 


Patient Engagement Tools


eClinicalWorks offers various tools to help healthcare providers engage with their patients better. These tools include patient portals, appointment reminders, health trackers, and patient education materials. 


Customizable Templates


eClinicalWorks EHR provides customizable templates that allow healthcare providers to document patient encounters and treatment plans efficiently. 


The software offers over 50 specialty-specific templates that can be customized to meet the unique needs of each provider. 


Automated Workflows


eClinicalWorks EHR offers automated workflows that help healthcare providers streamline their processes and reduce administrative burdens. 


The software automates tasks such as appointment scheduling, medical billing, and prescription refills, saving providers time and improving efficiency.

Benefits of using eClinicalWorks for telehealth

eClinicalWorks offers several benefits to healthcare providers looking to implement telehealth services. Some of the benefits of using eClinicalWorks for telehealth include: 


Improved Access to Care


eClinicalWorks telehealth solution allows healthcare providers to reach patients in remote or underserved areas. 


Patients can access care from the comfort of their homes, improving access to care and reducing the need for in-person visits. 


Enhanced Patient Engagement


eClinicalWorks provides patient engagement tools that allow healthcare providers to engage with their patients better.


Patients can access their health records, communicate with their providers, and receive appointment reminders, improving patient engagement and satisfaction. 


Increased Efficiency


eClinicalWorks EHR offers automated workflows that help healthcare providers save time and increase efficiency. 


Providers can focus on delivering high-quality care instead of administrative tasks, improving productivity and reducing burnout. 


Cost-effectiveness


eClinicalWorks offers an affordable EHR solution with no hidden fees or long-term contracts. The software is cloud-based, eliminating the need for costly hardware and maintenance.

Recommended hardware for running eClinicalWorks

To run eClinicalWorks software, healthcare providers require a reliable hardware setup. eClinicalWorks recommends the following hardware specifications for optimal performance: 


  • Processor: Intel Core i5 or higher 
  • Memory: 8GB RAM or higher 
  • Hard drive: 256GB or more 
  • Operating system: Windows 10 Professional 64-bit or higher 
  • Internet connection: Broadband internet with a minimum speed of 20Mbps 

Healthcare providers can also use eClinicalWorks on mobile devices such as tablets and smartphones, making it convenient to use on the go.

Hardware Bundle for Running EHR Software Efficiently

DBR Associates understands what it takes to run cloud-based EHR software efficiently, avoiding costly delays and interruptions to your workflow.  


The Professional bundle includes a user-ready professional-grade laptop, keyboard, and mouse. The specs of each component have been carefully selected to ensure that your software runs smoothly and without any hiccups.

eClinicalWorks pricing and free demo options

eClinicalWorks offers several pricing options to fit the unique needs of each healthcare provider. The pricing is based on the number of providers and the features required. The company offers both cloud-based and on-premise solutions, with no hidden fees or long-term contracts. 


Healthcare providers can request a free demo to test the software's capabilities before making a purchase decision.

eClinicalWorks vs. Other EHR Providers

eClinicalWorks is not the only EHR provider in the telehealth industry. However, it has several unique features that set it apart from other telehealth providers such as DrChrono, TherapyNotes, and Kareo


Some of the advantages of using eClinicalWorks over other telehealth providers include the following: 


Comprehensive Solution


 eClinicalWorks offers a comprehensive solution that includes EHR, telehealth, patient engagement tools, and billing services. 


Other telehealth providers may only offer telehealth solutions, requiring healthcare providers to use multiple software solutions. 


Affordable Pricing


eClinicalWorks offers affordable pricing with no hidden fees or long-term contracts. Other telehealth providers may charge additional fees for additional features or require long-term contracts. 


Customizable Templates


eClinicalWorks EHR provides customizable templates that allow healthcare providers to document patient encounters efficiently. Other telehealth providers may not offer as many customizable templates. 


First Class Customer Support 


eClinicalWorks provides excellent customer support, including online training, phone support, and a user community. Other telehealth providers may not offer as many support options.

eClinicalWorks customer reviews

eClinicalWorks has received positive reviews from healthcare providers who have used their software. Providers have praised eClinicalWorks for its ease of use, customizable templates, patient engagement tools, and telehealth capabilities. 


According to a Capterra review, eClinicalWorks has an overall rating of 4.3/5 based on over 5,000 reviews.


Healthcare providers have also commended eClinicalWorks for its excellent customer support, with many users stating that the company's support team is responsive and helpful.

eClinicalWorks Training & Support

eClinicalWorks provides various training and support options to help healthcare providers get the most out of their software. The company offers online training, phone support, and a user community where providers can share experiences and best practices. 


eClinicalWorks also provides a knowledge base with articles, videos, podcasts and FAQs to help providers troubleshoot common issues.

How to access eClinicalWorks - my eClinicalWorks and eClinicalWorks web login

Healthcare providers can access eClinicalWorks through the my eClinicalWorks portal or the eClinicalWorks web login. 


The my eClinicalWorks portal provides a secure platform for healthcare providers to access patient records, appointment schedules, and billing information. The eClinicalWorks web login allows providers to access the software from any device with an internet connection.

Final Thoughts: Why eClinical Works is the Best EHR Choice for Telehealth Providers

eClinicalWorks is the top choice for telehealth providers due to its comprehensive solutions, affordable pricing, customizable templates, excellent customer support, and telehealth capabilities. 


The software offers healthcare providers a unified platform for managing patient records, appointments, billing, e-prescriptions, and telehealth services. eClinicalWorks provides various training and support options to help providers get the most out of their software. The company has received positive reviews from healthcare providers who have used their software.

eClinicalWorks Frequently Asked Questions

What is eClinicalWorks, and what does it do?

eClinicalWorks is a cloud-based EHR software that offers comprehensive solutions for healthcare providers. The software provides a unified platform for managing patient records, appointments, billing, e-prescriptions, and telehealth services.

How much does eClinicalWorks cost?

eClinicalWorks offers several pricing options based on the number of providers and the features required. The pricing is affordable, with no hidden fees or long-term contracts.

What are the hardware requirements for running eClinicalWorks?

To run eClinicalWorks software, healthcare providers require a reliable hardware setup. eClinicalWorks recommends the following hardware specifications for optimal performance: Intel Core i5 or higher, 8GB RAM or higher, 256GB or more hard drive, Windows 10 Professional 64-bit or higher, and broadband internet with a minimum speed of 20Mbps.

What are the telehealth capabilities of eClinicalWorks?

eClinicalWorks offers a comprehensive telehealth solution that allows healthcare providers to conduct virtual consultations with patients. The software provides a secure and HIPAA-compliant platform for video consultations, secure messaging, and document sharing.

How can healthcare providers access eClinicalWorks?

Healthcare providers can access eClinicalWorks through the my eClinicalWorks portal or the eClinicalWorks web login. The my eClinicalWorks portal provides a secure platform for healthcare providers to access patient records, appointment schedules, and billing information. The eClinicalWorks web login allows providers to access the software from any device with an internet connection.

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