DBR will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. If you’ve note received a tracking number for your order within 48 hours of ordering, please contact us with your order number and inquiry at solutions@dbrtechpartners.com. If you have a tracking number, please utilize the links below depending on the carrier used to send your order.

• FedEx: 1-800-GO-FEDEX www.fedex.com

• USPS: 1-800-ASK-USPS www.usps.com

• UPS: 1-800-PICK-UPS www.ups.com

DBR order numbers are shown on your onscreen confirmation page and in your order confirmation email. For other merchant sites this number is shown on other merchant's onscreen confirmation page and in their order confirmation email.

Orders typically are shipped within two to three business days following the day on which the order is placed, though it is impossible to guarantee the exact date of shipment. Once the order is shipped, it is delivered based upon the shipment method chosen by the consumer and the policies, terms, and conditions of the commercial shipping service (e.g., UPS, FedEx, etc.) used.

In many cases, multi-item orders ship separately. This is because we have 3 different shipping warehouses - each with different items. If you purchase multiple items, shipping prices are based on single location shipping, but in many cases, items will be shipped separately from different warehouses.

No, as with most resellers, we include a packing slip. Please reference your order confirmation and on-line invoice or email to have a copy sent. Please include order number in email requests.

Credit Card Merchant rules prohibit us from changing orders, shipping methods or addresses post order to prevent fraud. We are required by legal contract to deliver each order - exactly as placed - to the exact address given at order placement.

Normally, order cancellation is not possible post checkout. Once checkout is complete, all orders are pulled, packed and moved from individual order warehouses to a central processing facility. Tracking may not be available for up to 72 hours when the item is scanned at the Carrier Central processing facility. Once this process is in motion, it is impossible to stop. Additionally, Payment/Order fulfillment contracts (Visa, MC, AMEX, Discover, PayPal, Google) forbids merchants from making any post order changes to orders. In other words, this means that legally we must fill every order exactly as sent. We do not get paid if we make any post order address, shipping or product changes. If you change your mind about your on-line order after checkout, you may request a Return Materials Authorization (RMA) number from solutions@dbrtechpartners.com.

Please send us an email at solutions@dbrtechpartners.com to request an RMA number. Upon receiving your emailed request, we will provide you with the next steps or further questions to ensure we can complete your return or refund in accordance with our Return Policy and our Terms of Service Policy.

In November and December shipping volumes go up significantly for all resellers and create some delays for all the carriers. To minimize carrier delays, DBR sends orders out multiple times per days during those months to ensure we do all we can to minimize any normal seasonal delays.

Yes, for our bulk orders (10 items or more) we offer a bulk discount which is determined by the items you order. These orders can be submitted via email to solutions@dbrtechpartners.com to register your company and receive the bulk order discount.